Antonio Reyes

• Building and deploying a Java workload on EC2/ECS with Ansible, Terraform, Jenkins, and GitHub Actions.
• Configuring observability tools so we always know what's going on.
• Researching creative solutions to improve our infrastructure and processes.

• Designed and deployed a python-based automation solution leveraging AWS S3, Lambda, and SES to ensure CRM donation data is accurately processed and transferred to accounting systems without manual handling saving over $50,000 annually.
• Led the design, implementation, and optimization of CI/CD pipelines, enhancing the efficiency and automation of deployment processes.
• Managed and optimized cloud infrastructure on AWS and GCP, ensuring reliable and efficient operation of internal business process automation tools.
• Mentored and guided an intern, overseeing their development and contributions to IT infrastructure.

• Configured and maintained Office 365 & Azure AD environment, streamlining user management and enhancing collaboration capabilities.
• Provided technical support to employees, resolving hardware and software issues efficiently for both Windows and MacOS operating systems.
• Collaborated with IT Managed Service Providers to set up managed IT services, optimizing IT infrastructure and enhancing operational efficiency.
• Implemented Mobile Device Management (MDM) for a fleet of 35 devices, automating enrollment and ensuring secure device management.
• Provided Administration to the following tools: Azure AD, Zoom, Jira, AWS, Adobe, GoTo, Airtable

• Managed key accounts and maintained relationships through regular communication and personalized support.
• Provided technical support and training to internal staff.
• Provided top-level customer service, resolving inquiries and concerns promptly and effectively.
• Managed orders via 3rd party e-commerce websites, ensuring seamless transactions and customer satisfaction.

Certificates