Antonio Reyes

• Led the company's observability migration end to end, selecting Datadog over New Relic and rebuilding 36 legacy alerts as 23 monitors; root-caused a five-day silent production monitoring blackout and 5 of 10 paging rules incapable of firing.
• Architected serverless database migration system using AWS Lambda, reducing SQL execution time by 91% through parallel per-schema processing across multi-tenant databases.
• Designed blue/green deployment strategy with AWS CodeDeploy, enabling zero-downtime releases.
• Implemented Terragrunt-based infrastructure across multi-account AWS environments, including multi-region DR setup with centralized state management and cross-account IAM role assumption.

• Architected the introduction of OpenSearch as a new service in our stack, evaluating integration patterns and trade-offs to determine how it would best fit our existing systems.
• Formalized observability practices by creating a centralized repository of alert runbooks and a categorized master alert catalog, improving on-call readiness and making incidents easier to triage.
• Owned 83 of 108 workstreams in the 2025 PCI DSS 4.0.1 assessment, remediating 46 Drata controls and executing the CDE network segmentation penetration test, firewall review, and production access review.
• Migrated the platform off Jenkins to GitHub Actions, authoring the seven-vendor evaluation behind the decision and building portable pipelines and environment-agnostic AMIs across 5 environments.

• Designed and Deployed service with AWS S3, Lambda, and SES, reducing CRM data handling costs by $50K+ annually.

• Configured and maintained Office 365 & Azure AD environment, streamlining user management and enhancing collaboration capabilities.
• Provided technical support to employees, resolving hardware and software issues efficiently for both Windows and MacOS operating systems.
• Collaborated with IT Managed Service Providers to set up managed IT services, optimizing IT infrastructure and enhancing operational efficiency.
• Implemented Mobile Device Management (MDM) for a fleet of 35 devices, automating enrollment and ensuring secure device management.
• Provided Administration to the following tools: Azure AD, Zoom, Jira, AWS, Adobe, GoTo, Airtable

• Managed key accounts and maintained relationships through regular communication and personalized support.
• Provided technical support and training to internal staff.
• Provided top-level customer service, resolving inquiries and concerns promptly and effectively.
• Managed orders via 3rd party e-commerce websites, ensuring seamless transactions and customer satisfaction.

Certificates