[email protected] | (619) 576-1820 | LinkedIn | GitHub | Atlanta, GA

WORK EXPERIENCE

HOPE worldwide Ltd - Atlanta, GA

DevOps Engineer I | August 2024 - Present

  • Designed and deployed a python-based automation solution leveraging AWS S3, Lambda, and SES to ensure CRM donation data is accurately processed and transferred to accounting systems without manual handling saving over $50,000 annually.
  • Led the design, implementation, and optimization of CI/CD pipelines, enhancing the efficiency and automation of deployment processes.
  • Managed and optimized cloud infrastructure on AWS and GCP, ensuring reliable and efficient operation of internal business process automation tools.
  • Mentored and guided an intern, overseeing their development and contributions to IT infrastructure.

IT Support Specialist | July 2022 - August 2024

  • Configured and maintained Office 365 & Azure AD environment, streamlining user management and enhancing collaboration capabilities.
  • Provided technical support to employees, resolving hardware and software issues efficiently for both Windows and MacOS operating systems.
  • Collaborated with IT Managed Service Providers to set up managed IT services, optimizing IT infrastructure and enhancing operational efficiency.
  • Implemented Mobile Device Management (MDM) for a fleet of 35 devices, automating enrollment and ensuring secure device management.
  • Provided Administration to the following tools: Azure AD, Zoom, Jira, AWS, Adobe, GoTo, Airtable

AREO Inc - Irvine, CA

Helpdesk Support Specialist | Jan 2022 - July 2022

  • Managed key accounts and maintained relationships through regular communication and personalized support..
  • Provided technical support and training to internal staff..
  • Provided top-level customer service, resolving inquiries and concerns promptly and effectively.
  • Managed orders via 3rd party e-commerce websites, ensuring seamless transactions and customer satisfaction.

PROJECTS

Firewall Rule Generator: Web interface to generate firewall rules for Linux iptables.

  • Frontend: JS; React
  • Backend: Python; Django
  • DevOps: Deployed using Choreo

Infrastructure Monitoring Tool: Infrastructure monitoring & alerting tool. Script gathers target system metrics using Python APIs and uses a Discord webhook to send custom alert messages according to user defined thresholds.

EDUCATION

  • Bachelor of Science in Computer Science | University of the People | 09/2023 – 02/2025

SKILLS & CERTIFICATES

Certificates: Google Cybersecurity Professional; Certified in Cybersecurity (CC)

Skills: AWS; GCP; Terraform; Docker; Kubernetes; CI/CD; Github Actions; Bash; Python; JavaScript; Java; PostgreSQL; Firestore; Linux; Windows; MacOS; Azure AD; Jira ITSM; MDM; tcpdump; Wireshark; Airtable;